Refund policy
Return & Refund Policy
Thank you for shopping with Delilah Rose Boutique! We want you to love every piece you purchase. Please read our return policy carefully before placing your order.
Store Credit Only
All approved returns are issued as store credit only. We do not offer cash or credit card refunds.
Eligibility
To be eligible for a return, items must be:
- Returned within 14 days of delivery.
- Unworn, unwashed, and in original condition with all tags attached.
- Free of perfume, deodorant, makeup, pet hair, smoke odor, or any other stains or damage.
Non-Returnable Items
The following items are considered final sale and cannot be returned:
- Sale or discounted items.
- Accessories (including jewelry, scarves, handbags, and hats).
- Intimates, bodysuits, swimwear, and undergarments.
- Gift cards.
How to Initiate a Return
To request a return, please email Delilahroseboutique@icloud.com with your order number and the reason for your return.
Once your request has been reviewed, we will respond within 2–3 business days with return instructions.
Return Shipping
Customers are responsible for all return shipping costs unless the item received is damaged, defective, or an incorrect item was sent by Delilah Rose Boutique or our supplier.
Original shipping charges are non-refundable.
We recommend using a trackable shipping service, as Delilah Rose Boutique is not responsible for returned packages that are lost or damaged during transit.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery and include photos of the item and packaging. We will work with our supplier to resolve the issue as quickly as possible.
Store Credit
Once your return has been received, inspected, and approved, store credit will be issued within 5–7 business days.
Store credit never expires and may be used toward any future purchase at Delilah Rose Boutique.